- (i) Manage your registration as a prospect or customer
- (ii) Provide commercial follow-up and personalized support
- (iii) Operate artificial intelligence tools for lead analysis, segmentation, and qualification
- (iv) Connect, manage, and measure Meta advertising campaigns when you request and authorize it through OAuth
Right to human review: You have the right to request that an automated decision be reviewed by a person if you believe it affects your rights.
- Factor X customers that use LEDIA to manage leads
- Technology providers, including cloud and artificial intelligence services
- Meta Platforms, Inc. and its affiliates, when you voluntarily connect your Facebook or Instagram assets with LEDIA
- Necessary third parties for operating the service (hosting, analytics, and support)
Some transfers may involve processing data abroad, subject to appropriate security measures in accordance with international standards.
If Factor X Chatbot Factory, S.C. receives a request from a government authority to access personal data:
- (i) we will review its legality with legal counsel before responding;
- (ii) we will challenge requests that we consider unlawful or excessive;
- (iii) we will disclose only the minimum information necessary; and
- (iv) we will document each request, our response, its legal basis, and the people involved.
If you connect your Meta account to LEDIA through OAuth, you may select the assets you manage, such as an ad account, a Facebook Page, and a professional Instagram account. LEDIA does not request or store your Meta password.
Depending on the permissions you authorize and Meta approves, we may process:
- Identifiers, names, and relationships of the selected assets: ad account, Facebook Page, and professional Instagram account.
- Operational information about campaigns, ad sets, ads, creative materials, statuses, and budgets, solely to create, edit, pause, or manage campaigns from LEDIA according to your instructions.
- Metrics and reports available for the authorized account, such as impressions, reach, clicks, spend, results, and other performance metrics, to display reports and measure campaigns.
- The technical data required to maintain the OAuth connection, including identifiers and access tokens. These are used only to operate the integration, are not displayed in the interface, and are deleted when you disconnect the integration or when they are no longer needed, unless there is a legal retention obligation.
Limited use: We do not sell data obtained from Meta, use it for our own advertising, or create profiles unrelated to the requested operation. We do not share it with third parties other than Meta and providers that deliver services necessary for LEDIA. We do not use Meta data for purposes incompatible with the authorized permissions.
You may disconnect Meta from LEDIA settings and remove permissions from your Meta account settings, under Business Integrations. To request deletion of data associated with this connection, email contacto@ledia.ai and state that it is a Meta data deletion request. Do not send passwords, tokens, or secret keys.
Would you like to request deletion of your data? See the user data deletion instructions.
Meta information and services are also subject to Meta policies, available in its Privacy Policy.
If you connect your Canva account to LEDIA, we may access your designs, titles, thumbnails, basic metadata, and editing links solely to display visual designs, import campaign materials, and open them for editing in Canva.
- We request only the permissions necessary to access metadata and import the campaign flyer.
- We do not use Canva data for advertising, commercial profiling, sale, or transfer to third parties for purposes other than operating this feature.
- Connection tokens are encrypted before being kept in the user session on the server; they are not shown in the browser or stored as part of the campaign record.
- The Canva session is configured to expire after a maximum of eight hours of inactivity. When you disconnect the integration, we revoke access in Canva and immediately delete local tokens.
- If Canva revokes access or the token becomes invalid, LEDIA removes the local connection when it detects this. We do not permanently retain Canva design metadata.
- Temporary files generated to import an editable flyer are deleted when the process ends.
You may remove access from your Canva account settings or request help disconnecting the integration by emailing contacto@ledia.ai.
- Access your personal data
- Correct inaccurate or incomplete data
- Cancel the processing of your data
- Object to processing for specific purposes
- Withdraw your consent at any time
- Request human review of automated decisions
Exercise of Rights and Contact
To exercise your ARCO rights, withdraw consent, disconnect an integration, or request deletion of data associated with Canva or Meta, send your request to:
contacto@ledia.aiBy providing your personal data through LEDIA, or by voluntarily connecting a Canva or Meta account through OAuth, you accept the processing described in this Privacy Notice. You may withdraw authorization and request deletion of integration data by emailing contacto@ledia.ai.